Sun 4 Jan 2009
Flippin’ The Foreigner Face Card
Posted by ml under Think
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Foreigner Frustrations:
Being a foreigner here surely has its fair share of frustrations, however there are some rare occasions when having a foreign face does grant you the upperhand…… So here are just snippet stories of when my “non-Chinese” looks have worked in my favor and other times, not so much…(and trust me, I’m just confused as you are when you read of my “non-Chinese” looks…but then again, I’ve been told many a times before - even while in the States and/or thru other travels - that I don’t look 100% and I’ve learned to accept it, plus my parents tell me I’m theirs, lol … soo whatever…here are the tales….)




October 2008 - Best Buy Story # 1
In the busy tech-area of Xujiahui, there is a Best Buy in Shanghai - whoo hoo!! I’ve been to Best Buy quite a few times now since I’ve been here for one reason or another, and it’s always crazy in that store… but sometimes just nice to see other fellow expats at a spot other than a lounge/club… because the locals hardly ever shop at Best Buy; If anything, as my local lawyer friends told me over lunch last weekend, “locals walk into Best Buy to test out products, check prices and for the nice service…but then leave the store to go to one of those nearby tech stores where they can bargain for less.” ANYway, back when our internet was defunked a couple months ago, we had thought something was wrong with our modem (which we bought from BB). After a couple of frustrating appointments with our internet provider, China Telecom where the visiting technicians only spoke Mandarin… and nothing was fixed…. my temp rose a bit and figured perhaps it was our Netgear modem. After doing a bit of online research, we learned that it could’ve been a case of burn-out as since we never turned the thing off etc. So we decided that we’d have to take it back to BB. Now, this is China. Nothing is easy. Returns are pretty much unheard of here, but, with the growing expat population, they are in the process of learning to adapt to the cater towards foreigners, ie. Exchange/Return Policies. But as a whole, “No Returns” is their general nation-wide mandate. So we all agreed to take it back to BB for an attempt to exchange, only when we looked for the receipt.. it was NOWHERE to be found! Bizarre for sure, because we’re all generally organized. But that didn’t matter, we needed internet and we needed a new modem for it. So, in an effort to keep things smooth, Lisa (ABC who looks Chinese) told Adam (white) and I (ABC who looks mixed/non-Chinese/shrug)… “I’m not going with you guys. You two should take it in to Best Buy for the exchange, because they’ll give me a hard time if they see me.” So, Adam and I took it in with our game, errrr foreign faces, walked up to the counter and was attacked by BB service workers (this is pretty common here as well…being attacked with “service” aka “breathing down your neck and guiding you to things you don’t need…” We held our game, errr foreign faces and stuck to the mission-at-hand: exchange the modem for a new one. The issue of having no receipt came up of course, but I killed that convo by showing them the BB sticker (thank goodness for me saving the shrink wrap with the BB sticker on it). And even though, the sticker didn’t indicate when it was purchased…. we got our new modem with very little trouble.
- Outcome: Foreign Face Wins
November 2008 - Best Buy Story # 2
This time Lisa had some issue with her external cd/dvd drive that she had purchased from BB; not that it didn’t work.. she just didn’t want it anymore. < Insert: UGH, especially in China.. why would you even go near a situation like that?? > In any case, she didn’t want it anymore.. and it was within the 15-day for a full refund policy andddd she had her receipt. Now, if we were in the States, this would no problemo! However, once again… this country… exchanges/returns are very rare. So, Lisa wanted to return the damn thing and I had to put my foreign face to use again. She tried with the Customer Service folks at first without much luck and she had the original receipt!…. slowly, I waited for the right time and popped into the picture, opened my mouth with my foreign face and laid down the law…. The Customer Service folks at first tried to “not lose their face” in front of Lisa by mouthing off some BS to me about “policy” despite the fact that their “policy board” noted full returns with original receipt within 15 days of purchase… but I wasn’t gonna have any of it, and time was being wasted on both parties’ parts….. Minutes later… My foreign face won the battle. Full Return, Granted!
- Outcome: Foreign Face Wins
Every Other Day or So
Street vendors are all over the place, selling fried noodles, fried rice, dumplings, smelly tofu, peanuts, kebobs, sweet potatoes, veggies, fruits etc. etc. Sometimes (ok, well most of the time), when feeling lazy and/or just don’t have cooking time… Either way, I get yelled at by Lisa to cross the street and/or to not walk with her as she approaches to pick up our meal. Or perhaps at the black market, she scolds me to wear shades and/or pull my hat down to cover my eyes. The running joke, but truth is:
- Lisa can get something for 4rmb.
- Mimi can get the same thing for 5 - 8rmb.
- Adam will be charged no less than 10rmb.
- Outcome: Foreign Face Loses on the Daily
Local Colleagues
Each of them don’t believe that I’m Chinese and/or has Chinese roots. They accuse me of lying. It boils down to my face structure and, as they’ve coined, “tiger eyes.”
Now, You Be The Judge….


…and I ask this as I sing along to Survivor’s “Eye of the Tiger…..”
It’s the eye of the tiger
it’s the thrill of the fight
risin’ up to the challenge of our rival
and the last known survivor stalks his prey in the night
and he’s watchin us all with the eye
of the tiger….
. . don’t burn the day. .


















































































































































































































